Can’t change your FTP password?

So I just ran into a very interesting issue on an account. The client was complaining that their client could not access FTP and every time they tried to change the password, the change did not seem to “take”. After a bit of research, I figured out that apparently, the account was in a cPanel “Demo” mode, in which changing of the password sends success messages, but does not actually change the password. To repair this issue, you just need to take the following steps:

  1. Log into WHM as root
  2. Go to the “Disable or Enable Demo Mode” under “Account Functions”
  3. Choose the account and Press “Modify”
  4. Disable Demo mode!

Odd that cPanel doesn’t provide any notice that the account is in demo mode when changing the password via cPanel but I guess it’s just another one of those interesting inconstancies within cPanel.

Till next time!

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